OCS Inventory HELP and FAQ
1. For the Agent.
If the agent crash on client computer, that's because it cannot open the database in
DAO or CSV mode for one of the follwing reasons.
- The database does not exist or is not in the same directory as the agent.
- One or more required sub directories for CSV support are missing (see Setup
instructions).
- The server share is write protected for client computers or for some users.
You can have a log of the Agent execution by running it in debug mode with the "/DEBUG"
or "-DEBUG" command line switch (see Agent
usage).
If all is good, try to setup DAO 3.5 on crashing client computers. See below.
If the agent does not retreive informations about network adapters on Windows 95
computers, you must setup the Winsock 2 update from Microsoft.
2. For the Windows Manager.
The Windows Management GUI "OCS Inventory Manager" requires up to
date MDAC and Jet/DAO 3.5 components.
DAO 3.5 components are provided by Microsft Office 97, Microsoft Visual Basic/C++
5.0/6.0. THEY ARE NOT INCLUDED IN WINDOWS MILLENIUM / 2000 /
XP, OR PROVIDED BY MICROSOFT OFFICE 2000 / XP !
If you want to setup DAO 3.5, you can download and setup Microsoft Jet
3.5 Service Pack 3, available at the following address http://www.microsoft.com/technet/archive/default.asp?url=/TechNet/archive/office/office97/support/of97sr2b.asp,
and register DAO 3.5 by downloading DAO 3.5 for OCS Inventory ZIP file, copying "DAO350.DLL"
and "DAO2535.TLB" to the folder "C:\Program Files\Shared
Files\Microsoft Shared\DAO" and running the DAO/DAO350.bat command file.
Otherwise, you must download at least MDAC 2.1 or higher at the following address http://www.microsoft.com/data/download.htm.
CAUTION ! MDAC 2.6 does not provide Jet/DAO
components. You must download them from the same address and setup them separately, after
installing MDAC 2.6.
Then, you have to register the DAO 3.5 and perhaps Jet 3.5 components as described
below (an InstallShield setup is available for download on OCS Inventory web site,
but it does not work on all computers, depending already setup components).
Jet 3.5/DAO 3.5 is comprised of the following core files. These files must be installed
for DAO 3.5 to function (see http://support.microsoft.com/support/kb/articles/Q167/5/23.ASP):
File |
Description |
Installed |
Registered |
Directory |
DAO350.DLL |
DAO version 3.5 |
Shared |
Yes |
Program Files\Common Files\Microsoft Shared\DAO |
DAO2535.TLB |
Type Library |
Companion to DAO350.DLL |
No |
Program Files\Common Files\Microsoft Shared\DAO |
MSJET35.DLL |
Microsoft Jet engine version 3.5 |
System |
Yes |
Windows\System or WinNT\System32 |
MSRD2X35.DLL |
MDB files from Microsoft Access 97 and earlier |
Companion to MSJET35.DLL |
Yes |
Windows\System or WinNT\System32 |
MSJTER35.DLL |
Microsoft Jet 3.5 (and DAO) error message DLL |
System |
No |
Windows\System or WinNT\System32 |
MSJINT35.DLL |
Localized Microsoft Jet 3.5 (and DAO) error strings |
System |
No |
Windows\System or WinNT\System32 |
VBAJET32.DLL |
VBA-Microsoft Jet Expression service |
System |
No |
Windows\System or WinNT\System32 |
VBAR332.DLL |
VBA Runtime |
System |
No |
Windows\System or WinNT\System32 |
MSVCRT40.DLL |
Microsoft C Runtime DLL Version 4.0 |
System |
No |
Windows\System or WinNT\System32 |
If you encounter this case, check that this files exist.
- If files do not exist, download MDAC 2.1 or higher (MDAC 2.6 AND Jet 4.0 components) and
setup them on the computer. Then, copy the missing files from DAO 3.5
folder into the appropriate folder of the client computer and run the "DAO
3.5\DAO350.bat" batch command.
This will unregister DAO 3.5 from the registry, and then register it again.
CAUTION ! Windows 2000/Millenium workstations
include MDAC 2.5 and Jet 4.0/DAO 3.6 components, but they don't provide DAO 3.5. Therefore
you have just to copy Dao350.dll and Dao2535.tlb and register DAO 3.5.
- If files exist, just register DAO 3.5 by running the "DAO
3.5\DAO350.bat" batch command.
This will unregister DAO 3.5 from the registry, and then register it again. If an error
occurs, then you must setup up to date MDAC and Jet 3.5/4.0 components.
Many thanks to James McClure for the batch command !
3. For servers that host Web Manager.
Setup auto configure the Global.asa file of the WebManager
folder to use OLE DB Jet 4.0 driver to access the database.
If you encounter OLE DB errors when opening Web Manager with your browser:
- Make sure that you have MDAC 2.1 or higher on your web server. You can download the
latest version of MDAC at the following address http://www.microsoft.com/data/download.htm.
CAUTION ! MDAC 2.6 does not provide OLE DB Jet
4.0 components. You must download them from the same address and setup them separately,
after installing MDAC 2.6.
- If even it doesn't work, take a look in the content of the Global.asa
file. This file contains commented lines (begining with ' character) for using either OLE
DB Jet 3.51 or ODBC drivers.
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