Frequently Asked Questions

My Account/Membership
  1. How do I Update My Account (membership information)?
  2. I forgot my username/password. Can you tell me what it is?
  3. Login problem
  4. How do I change my username/password?
  5. How can I delete my profile?
My Personal
  1. How do I Create a Personal/ Profile?
  2. How do I modify my personal?
  3. Where is my favorite list?
  4. How can I quickly create Search Agents and e-mail alerts?
  5. How to activate/deactivate my personal?
Photo Uploading
  1. How do I post a photo?
  2. I'm following all the guidelines and still having trouble posting photos. Any suggestions?
Searching/Browsing
  1. What is Search?
  2. Why am I not getting very many matches?
  3. Why am I not getting very many/any responses?
Emailing
  1. I am a guest. Can I initiate sending messages to others?
  2. How is the email I send to other members anonymous?
  3. How can I set up a web-based email account?
If you don't see your answer in the list below, please email Dating Club customer service care: support@mydatingclub.com.
Account/Membership
How do I Update My Account (membership information)? It's quick and easy to do! To update your membership information, just click "my account" and follow the simple instructions.

I forgot my username/password. Can you tell me what it is?
No problem! Just click "Forgot password?" at the login area. Enter your email address, then your password will be mailed to your registered mailbox within a few minutes.

Login problem
Your username and password are case-insensitive. Please make sure you input them correctly. This applies to you if you get the correct username or password. If the problem still exists, you may have turned the cookies off by accident. Then set cookies of your browser on.

How do I change my username/password?
Just go to My Account and follow the easy steps!

How can I delete my profile?
After logging in to Member Control Panel enter "My account" page then find "Delete" button.



Personal/ Profile
How do I Create a Personal/ Profile?
Creating and posting a profile is free and takes only a few minutes to go through the easy steps.
After logging in to Member Control Panel click "My personal", where you find "Post a Persoanl". Just click on it and follow the simple instructions.
Think of it as a quick sketch of who you are, your lifestyle, and what counts most in a relationship.
Our questionnaire will highlight your personality traits and interests and lets you describe your personality even further in a brief narrative.

How do I modify my personal?
After logging in to Member Control Panel, click "My personal", find "Edit" link on front page of your personal and you will be able to change the information you want in your personal.

Where is my favorites list?
After logging in to Member Control Panel, please click "my favorites list", where you can see your favorite list.

How can I quickly create Search Agents and e-mail alerts?
Log in to your account and click "Alerts" (Want to be notified of candidates that match your criteria? activate alerts here) on the Control panel Menu. 1. Change Email notication status to ACTIVE.
2. Set your preferences. Between Ages, Race, Religion, Country, Zip code and Keyword(s).
3. Click "Save"
You'll begin to get e-mails based on the frequency you specified.

How to activate/deactivate my personal?
From the Member Control Panel click "My persoanl" to explorer Front page of your personal where you find proper button to change your personal status.


Photo Uploading
How do I post a photo?
"Dating Club" makes it easy for you to post a photo. You may upload your photo at posting of your personal. Later on if you wish change/update your photo
simply go to the My persoanl, select "Upload Photo", and follow the instructions.

I'm following all the guidelines and still having trouble posting photos. Any suggestions?
If you’ve followed our Photo Guidelines and still have trouble posting your photo, please contact us.


Searching/Browsing
What is Search?
Searching allows you to specify the types of member profiles you want to see. You can conduct an unlimited number of searches by selecting the preferences and characteristics of your desired match. Start with zip code, age, and gender. Then narrow your search with physical characteristics, lifestyle practices, and relationship desires. Play around and try a variety of searches. You never know where you'll find your perfect match!

Why am I not getting very many matches?
There are a number of ways to increase your number of matches.
Go to Search page and try to broaden your match criteria. For example, if you have height requirements of 160 - 177, try expanding those by a few cm.

Why am I not getting very many/any responses?
Want to increase you chances of getting a response? First recommendation is Post your photo (profiles with photos are 10 times more like to receive a response). When contacting other members, remember to tell more about yourself and ask questions. This gives your potential match even more reason to write back. Make sure you're using your registered e-mail address. If you're not receiving any responses at all, check spam filter policy of your email service provider. You may have a "Spamguard" in place that is keeping email from Dating Club from reaching you. If none of these solutions work, please contact us and we’ll be happy to help.


Emailing
I am a guest. Can I initiate sending messages to others?
As a guest, you can not initiate sending messages others. To do so, you need to become a member.

How is the email I send to other members anonymous?
We respect your privacy and will keep your actual email address confidential.

How can I set up a web-based email account?
If you need to establish an email account, there are several Web-based services that provide email service free of charge.


Enable cookies
What should I do if I get the correct username or password, but still have trouble logging in?

You may have turned the cookies off by accident.Then please set cookies of your browser on.


HOW TO SET COOKIES OF YOUR BROWSER ON?

1.Netscape Navigator 4.x (Windows and Mac):

Click the Edit menu and select Preferences.
Click on Advanced in the list of topics on the left side of the window. The right side of the window should now display a series of checkboxes.
Find the box labeled Accept all cookies and make sure it is checked.
Click OK.

2.Microsoft Internet Explorer For Windows Version 5.xx

Click the Tools menu and select Internet Options.
Click the Security tab at the top of the window.
The box at the top of the window should read Internet Zone.
The bottom section of the Security window contains several buttons. Click the one marked Custom.
Scroll down the list of options until you see the Cookies heading.
In the Allow per-session cookies (not stored), click the Enabled button.
In the Allow cookies that are stored on your computer, click the Enabled button.
Click OK.

3.Microsoft Internet Explorer For Windows Version 6.xx

Click the Tools menu and select Internet Options.
Click the Privacy tab at the top of the window.
Make sure that the slider is set at a level not higher than Medium.
The bottom of the slider section of the Security window contains several buttons. Click the one marked Advanced.
In the new window under the Cookies section, check the box labeled Override automatic cookie handling.
Now you will see the other settings enabled and can be configured.
Under the First-party Cookies section, click the Accept button.
Under the Third-party Cookies section, click the Block button.
Check the box labeled Always allow session cookies.
Click OK.
Click OK.

4.Microsoft Internet Explorer 5.x (Mac)

Click the Edit menu and select Preferences.
On the left pane, under the Receiving Files section, click Cookies.
In the right pane, find the pull-down menu next to When receiving cookies and select Never ask.
Click OK.

Photo uploading requirements
Gif, Jpg (Jpeg), or Png format.
  • No more than 800x600 pixels wide.
  • No larger than 70k in file size.
  • No copyrighted photos/images.
  • No porn contents.
  • Real, clear and nice-looking photos will get priority to be listed in searching results and exhibited in our gallery.