Problems During the Installation of HP Web JetAdmin
Support knowledgebase (hpwebjet_sles7)
Applies to
SLES: Version 7
Symptom
The installation of HP Web JetAdmin 6.5 on SuSE Linux Enterprise Server 7
crashes with the following error message:
The installation package manager reported an error
The specified package is not compatible with the current platform
Cause
The installation program detects the current version by reading the
file /etc/SuSE-release
. Apparently, the program does not
recognize SuSE Linux Enterprise Server even though the Web JetAdmin
runs smoothly on it.
Solution
The installation process can be successfully completed by faking a
SuSE Linux 7.2 from the installation routine's point of view. To do this, open
the file /etc/SuSE-release
and change the line from
SuSE SLES-7 (i386)
to
SuSE Linux 7.2 (i386)
The installation should work properly after doing this.
Attention: In order to prevent any potential problems with SuSE tools,
do not forget to undo this change once the installation is finished. This change
is only necessary for the installation process.
Keywords: PRINT, WEBJETADMIN, HP, SLES7, ENTERPRISE
SDB-hpwebjet_sles7, Copyright SuSE Linux AG, Nürnberg, Germany
- Version: 31. Jul 2002
SuSE Linux AG - Last generated: 31. Jul 2002 by ip (sdb_gen 1.40.0)