Due to the high complexity of the messages, support request handling by phone is only possible to a limited degree. For this reason, please send the information you collect with the help of this article by e-mail to the Support desk.
Since the complex log messages can be stored on a floppy disk, you are free to use any e-mail account that may be available.
/var/log/messages
are required.
Please proceed as follows (as user root)
1. If necessary, activate debug messages with grep -q "^debug" /etc/ppp/ioptions || echo "debug" >>/etc/ppp/ioptions (enter all of this in one line, using a space as a separator) 2. Create the system information with procinfo >messages.out lspci -v >>messages.out pnpdump >>messages.out cat /etc/resolv.conf >>messages.out 3. Stop the ISDN system with rci4l stop rci4l_hardware stop 4. Set a mark in /var/log/messages with echo "ISDN-Test" | logger 5. Start the ISDN system with rci4l_hardware start rci4l start rcroute start 6. Print the routing table with route -n >>messages.out 7. Enter isdnctrl dial ippp0 to check whether a connection can be established; after 10 seconds, enter isdnctrl hangup ippp0 8. Retrieve the messages from /var/log/messages with tail -n 200 /var/log/messages | grep -A 200 "ISDN-Test" >>messages.out (enter all of this in one line, using a space as a separator) 9. Insert the contents of the file messages.out (ASCII text) directly into your e-mail message. If you use a different operating system for this purpose, proceed as follows: 9a) Recode for DOS/Windows with recode lat1..ibmpc messages.out Recode for MacOS with recode lat1..mac messages.out 9b) Store on a floppy disk with mount /floppy cp messages.out /floppy umount /floppy 9c) In the other operating system, insert the file MESSAGES.OUT from the floppy disk directly into the e-mail message.