Collecting Information on the ADSL Registration

Support knowledgebase (thallma_0190_adsl)
Applies to

SuSE Linux: Version 7.3

Situation

You would like to submit information on your ADSL registration and its configuration to the SuSE Advanced Support Service.

Procedure

  1. Start your Linux system.
  2. Log in as a user and start your desktop.
  3. In KDE, press the key combination ALT+F2.
  4. Enter "xterm" in the box.
  5. Click on "Execute".
  6. A new window will pop up; enter the command "su".
  7. Now enter the root password.
  8. Enter the command "cd /tmp".

Now proceed as follows:

1. Deactivate dial-on-demand. You can do this with the help
   of the ADSL/TDSL configuration menu in YaST2.

2. Make sure that apart from the ADSL/TDSL configuration,
   no other provider has been configured for a modem or ISDN
   connection.

3. SMPPPD information:

   rcsmpppd status > info.txt
   grep START_SMPPPD /etc/rc.config >> info.txt

4. Routing table prior to the establishment of the connection:

   route -n >> info.txt

5. Set a mark in /var/log/messages with:

   echo "DSL-Test" | logger

6. Establish the connection:

   cinternet -start

7. Routing table while the connection is active:

   route -n >> info.txt

8. Terminate the connection:

   cinternet -stop

9. Get the messages from /var/log/messages with

   tail -n 200 /var/log/messages | grep -A 200 "DSL-Test" >> info.txt

10. Insert additional information with the following commands:

    procinfo >> info.txt
    ifconfig >> info.txt
    lsmod >> info.txt
    cat /etc/resolv.conf >> info.txt
    lspci -vv >> info.txt
    pnpdump >> info.txt

11. Paste the contents of the file info.txt (ASCII format)
   into your e-mail message. If you are going to send the e-mail
   with a different operating system, proceed as follows:

   a) Recode for DOS/Windows with

      recode lat1..ibmpc info.txt

      Recode for MacOS with

      recode lat1..mac info.txt

   b) Save the file info.txt on a floppy disk with

      mount /floppy
      cp info.txt /floppy
      umount /floppy

   c) In the other operating system, insert the file INFO.TXT from the
      floppy disk in the e-mail message.

In this way you have created the file /tmp/info.txt. This file contains the information on your ADSL registration. Please send the contents of this text file in ASCII format to support@suse.de. Do not use any encoded attachments! Please enclose your registration code. Wait for the confirmation that your e-mail has been received, then call the SuSE Advanced Support Service - Internet under:

     Germany     0190-86 28 01 (EUR 1.86/min)
     Austria     0900-47 01 11 (EUR 1.80/min)
     Switzerland 0900-70 07 11 (SFR 3.13/min)
     Great Britain 0906-66 60 011 (£ 1.50/min)
     The Netherlands 0900-20 22 161 (EUR 0.70/min)
     Dutch-speaking Belgium 0903-41 021 (EUR 1.11/min)
     French-speaking Belgium 0903-41 031 (EUR 1.11/min)


Keywords: 0190, ADSL, TDSL, SUPPORT, INFORMATION

SDB-thallma_0190_adsl, Copyright SuSE Linux AG, Nürnberg, Germany - Version: 22. Nov 2001
SuSE Linux AG - Last generated: 01. Mär 2002 by ip (sdb_gen 1.40.0)